Ricoh positioned by Gartner® in its Magic Quadrant™ for Outsourced Digital Workplace Services
Ricoh Europe, London, 17 March 2023 – Ricoh is celebrating once more having been positioned by Gartner, Inc. in its Magic Quadrant for Outsourced Digital Workplace Services (ODWS) Worldwide, 2023* report. Ricoh is one of 17 companies positioned within this Magic Quadrant.
Gartner mentions “the main goal of ODWS is to provide integrated and ubiquitous digital workplace (DW) services to employees to increase their engagement, productivity and digital dexterity in support of the organization’s digital business strategy.” A digital workplace services strategy is a business strategy that leverages an engaging and intuitive work environment to boost workforce digital dexterity — the ambition and ability to apply technology to improve business capabilities.
Gartner evaluated providers against evaluation criteria for Completeness of Vision and Ability to Execute in the ODWS space. This evaluation covered the following areas:
- Remote support to end users (formerly service desk)
- End-user device support (formerly field services support), including support for desktops, laptops, mobile devices, ODWS IoTs, peripheral vending, smart lockers, support kiosks and augmented reality (AR)-based support
- PC provisioning for both physical and virtual devices (PCaaS, DaaS and VDI)
- UX-centric services and experience level agreements (XLAs)
- Use of self-healing analytics and AI-based automation
- Services to transform the experience of users and enhance business outcomes
Ricoh supports the hybrid workforces of its customers across the globe through a broad range of solutions. This includes business process management, cybersecurity, graphic communications, and cloud and infrastructure solutions and services, as well as digital experience and digital workspace enablement.
Nicola Downing, CEO, Ricoh Europe, says: “Our continued evolution as a digital services company makes us the ideal partner for customers looking to access a huge range of digital services capabilities, of which ODWS is a key component for an efficient and effective digital workplace. Receiving Gartner recognition once again, in the form of our position in the Magic Quadrant, we believe is a testament to our ability to realise solutions for our customers that truly lead change at work. We look forward to building on this achievement as we continue to drive process automation and technological innovation that enables people to undertake more creative and fulfilling work.”
Click here to download your complimentary copy of the 2023 Gartner Magic Quadrant for Outsourced Digital Workplace Services Worldwide report.
*Gartner, Magic Quadrant for Outsourced Digital Workplace Services, by Daniel Barros, DD Mishra, Biswajit Maity and Karl Rosander, 13 March 2023.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant are a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Hos Ricoh styrker vi digitale arbejdspladser gennem innovative teknologier og tjenester, der gør det muligt for mennesker at arbejde smartere, uanset hvor de er.
Ricoh er en førende leverandør af digitale tjenester, workflow- og dokumenthåndteringsløsninger samt kommercielle og industrielle printløsninger, der er designet til at understøtte digital transformation og optimere virksomhedens resultater.
Med hovedkvarter i Tokyo når Ricoh Group ud til kunder i ca. 200 lande og regioner, understøttet af viden, teknologier og organisatoriske evner og erfaringer, der er blevet næret gennem virksomhedens 85-årige historie.
I regnskabsåret, der sluttede marts 2023, havde Ricoh Group en global omsætning på 2.134 milliarder yen (ca. 16 mia. USD). Det er Ricohs mission og vision at forstå og transformere måden, som mennesker arbejder på, så vi kan frigøre deres potentiale og kreativitet – og sammen realisere en bæredygtig fremtid.
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