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Oversigt

Leading Change at Work

Teknologi forandrer den måde, vi arbejder på. Hos Ricoh sikrer vi, at forandringen er positiv for jeres teams og jeres virksomhed. Vi guider jer gennem hvert trin på vejen for at sikre en problemfri overgang til en fuldt digital arbejdsplads.
Se alle vores forretningsløsninger
seamless digital workspace experience
Digital arbejdsplads

Adgang overalt

Fremtiden er præget af hybride og on-the-go arbejdsformer. Ud fra vores holistiske tilgang designer, integrerer og understøtter vi jeres digitale arbejdsområder for at fremme jeres medarbejderes engagement og hjælpe jeres virksomhed med at nå et nyt niveau.
Se alle vores løsninger til den digitale arbejdsplads
Styring af forretningsprocesser

Synkroniseret til succes

Jeres medarbejdere behøver ikke længere at blive holdt tilbage af manuelle opgaver. Vi optimerer jeres forretningsprocesser, så de kan levere mere, med den rigtige teknologi, ekspertise og support til at strømline og forenkle processer på tværs af organisationen
Se alle vores løsninger til styring af forretningsprocesser
Cloud og infrastruktur

Cloud & clear

For at få fuldt udbytte af skyen, skal man have den rigtige køreplan og det rette team. Vi leverer cloud-løsninger og ekspertise, der gør jeres virksomhed mere agil, omkostningseffektiv og sikker, mens I jager den næste generation af innovation.
Se alle vores cloud- og infrastrukturløsninger
Cybersikkerhed

Slut med risky business

Internetaktiverede enheder skaber nye sårbarheder over for cyberangreb. Vi hjælper jer med at gå i offensiven mod cyberkriminalitet med intelligente løsninger og tjenester tilpasset jeres kerneforretning.
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Digital oplevelse

En helt ny oplevelse

En god kundeoplevelse starter med en positiv medarbejderoplevelse. Vores højtuddannede team designer, bygger, implementerer og servicerer de løsninger, som du har brug for, for at kunne levere den bedste digitale oplevelse – både internt og eksternt!
Se alle vores løsninger til den digitale oplevelse
Grafisk kommunikation

Fremtidssikring af virksomheden

Mulighederne med print er endeløse. Hos Ricoh hjælper vi med at udvikle din forretning, digitalisere og skabe en bæredygtig konkurrencemæssig fordel. Det gør vi gennem løsninger til hardware, software og tjenesteydelser, der åbner for nye muligheder inden for professionel print.
Se alle vores løsninger inden for grafisk kommunikation
Graphic Communication
Produkter og hardware til kontor

Høj kvalitet og brugervenlighed

Ricoh er kendt for printere, kopimaskiner og multifunktionsprintere af høj kvalitet. Der er masser af valgmuligheder, når det kommer til hastighed, størrelse og funktioner. Vi hjælper jer med at finde den model og de funktionaliteter, der fungerer bedst til en given arbejdsgruppe, kontor eller klasseværelse.
Se alle vores produkter og hardware til kontor
Oversigt

En multifacetteret platform for service og support

Al den support til produkter og tjenester, I har brug for, på ét sted. Vi leverer support, rådgivning og løsninger til at holde jeres virksomhed kørende.
Få support
AV technology and management
Oversigt

Alt på et sted

Få alt at vide om vores erhvervsnyheder, produktinnovation og folk samt de arrangementer, vi afholder eller deltager i.
Hold dig informeret
News and events from Ricoh
Virksomheden

Hvem er vi og hvad beskæftiger vi os med

Hos Ricoh bestræber vi os på altid at lytte til vores kunder og levere innovative løsninger, produkter og tjenester, der passer til jeres virksomheds mål. Vi stræber efter at tilføje værdi til jeres tjenesteydelser og produkter. Vi tilpasser os skiftende forretningsklimaer.
Få mere at vide om Ricoh
Oversigt

Vi glæder os til at høre fra jer

Uanset om du har et spørgsmål om priser på vores løsninger eller produkter, har brug for hjælp til at administrere jeres konto eller allerede bruger vores produkter og har et supportspørgsmål, er vores team klar til at hjælpe.
Kontakt os
customer and employee engagement
Oversigt

Hjælp til at holde dig et skridt foran

Gå på opdagelse og læs vores nyeste indsigt om de vigtigste emner inden for forretningsløsninger.
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Ricoh Insights - Overview
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Kopivarer

Genuine Products

Genuine Ricoh supplies make a genuine difference

Ricoh is committed to ensuring you get the very best quality performance and output from our devices. The prevalence of counterfeit supplies, in particular toners, is a growing problem faced by our industry and one which we must work together with our partners and our customers to tackle. Purchasing genuine Ricoh supplies directly from Ricoh or an authorised retailer, gives you the security of knowing that you are buying the correct product for your office equipment. Look for the distinctive Ricoh logo and trademark on all genuine Ricoh supplies. Don’t let unauthorised, incorrect or inferior supplies affect the quality of your presentation with blurry images or poor copy quality. Genuine Ricoh supplies assure you of maximum machine efficiency and consistent product yield. 

Use genuine Ricoh supplies and benefit from:

Guaranteed results and performance standards
Always use genuine Ricoh consumables to protect your investment – don’t risk losing your product warranty

Higher page yields that minimise footprint
By using the Ricoh Resource Smart Return Programme, toner cartridges can be recycled minimising the impact that print consumables have on the environment.

Sharp detail and vivid reproduction: 
With genuine Ricoh supplies you can be confident of first class results time and time again. Ensure the best performance from your printer and remove the risks of output that doesn’t meet your expectations

More productive output for a happier workplace: 
All of our supplies are manufactured to the highest level and they’re designed to work seamlessly with our print solutions. Keep productivity at the highest level only by using Ricoh genuine supplies.

Watch our video to learn more about how to identify a counterfeit Ricoh toner and how to report counterfeit products to us. 

ID and Report

How to identify counterfeit products

You can be sure that you are purchasing a genuine Ricoh product by buying directly or through one of our authorised resellers. If the price seems too low compared to others, it might not be a genuine Ricoh product that you are purchasing – don’t take the risk. 

Look for the distinctive Ricoh logo and trademark on all genuine Ricoh supplies. 

Are your supplies genuine?

All genuine Ricoh supplies have clear, consistent markings and labelling across the packaging and product itself. Significant changes in quality, frequency and colour of the Ricoh logo, trademarks and product information across Ricoh supplies will likely indicate a counterfeit product.

Is it Genuine?

Genuine Ricoh

Does it have the Genuine Ricoh stamp on it?

Is it Identifiable?

Identifiable Ricoh Toner

Does it have a Lot Number on the bottle?

Is it Consistent?

Ricoh Consistent Toner

Are the bottles and packaging consistent in their appearance, label quality and bottle colour?

How to report suspected counterfeit toners

If you suspect that you have purchased a counterfeit product, report to ippcontact@ricoh-europe.com or contact one of our representatives who will support you in confirming counterfeits.

FAQs

Ricoh Global Policy

If counterfeit products are used, the product itself may malfunction or output quality and device defects may occur. In order to ensure that our customers use Ricoh products safely and securely, Ricoh works with local subsidiaries in each country/region to identify and report counterfeit goods that infringe on intellectual property (and trademark) rights, while establishing manufacturing bases in the region.

Ricoh will promote measures to decisively decrease counterfeits with the aim of total removal of counterfeit goods from the market, such as raid detection activities in local markets and at the import/export junction at customs. We will also actively promote measures against counterfeiting through communication channels including the internet, and provide information to prevent customers from purchasing counterfeit items by mistake. 

Why genuine is recommended

Highest quality guaranteed

Only with genuine Ricoh products can you be guaranteed of Ricoh quality and the greatest possible longevity and results with Ricoh machines.

Ensure safety

Counterfeit products are not guaranteed and may cause a number of health and safety issues to the consumer or Ricoh machine.

Environment and sustainability

Ricoh is committed to protecting the environment. The Ricoh Resource Smart Return programme is a valuable Return and Recycling programme that minimises the impact of the copier/printer consumables on the environment (https://www.ricoh-return.com/en/start). 

Total Cost of Ownership / Lifetime Cost of Ownership

During a number of tests carried out by Buyer’s Laboratory comparing Ricoh toner versus third party alternatives, the genuine Ricoh products outperformed consistently across quality of print, product and longevity. Buying genuine Ricoh products gives you peace of mind that your last print will be as good as your first, making it cheaper in the long run. 

Ricoh anti-counterfeit activities

Protection: Ricoh’s name and logo are officially registered as trademarks in Europe, the Middle East and Africa (EMEA). Those trademarks are registered at customs offices in countries around EMEA to allow formal surveillance and seizure of suspected counterfeited products when they enter a country.

Co-operation: Ricoh co-operates with public authorities and organisations, such as police and customs, to help them identify, seize and remove counterfeit Ricoh products from the market.

Enforcement: Ricoh has been affected by the illegal counterfeiting of our products, and we have taken a strong stance against this criminal activity, such as conducting raids in co-operation with public authorities and organisations

Promote effective laws: Ricoh is an active member of Imaging Consumables Coalition of Europe, Middle East and Africa (ICCE). ICCE is working together with REACT, ACG and WCO (World Customs Organisation) to train customs across EMEA to seize the counterfeit products.

Education: Together with ICCE, Ricoh provides training and educational seminars to customs and governmental authorities to assist them to identify counterfeit Ricoh products.