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Covid-19 (Coronavirus)

On January 28, 2020, a Ricoh Group Crisis Management Team was established for Covid-19. Ricoh’s response to the ongoing situation will follow guidance from the World Health Organization (WHO) and the Ministry of Health, Labor and Welfare of Japan.

Ricoh Company, Ltd is actively monitoring the evolving situation regarding the outbreak of Covid-19 (coronavirus) and will make decisions accordingly based on the policies outlined below.

Ricoh Company Policy

We have already implemented relevant countermeasures including:
  1. Protecting the wellbeing of all employees and their families as our primary focus. 
  2. Considering the potential social impact by supporting the prevention and / or containment of the situation. 
  3. Making every effort to continuously provide the services and products required by our customers. 
  4. Providing support and assistance to maintain business in the affected areas.

Ricoh engineers, service personnel and on-site Ricoh staff

We are actively putting in place business continuity plans to mitigate any potentially negative impact that may be caused by the spread of Covid-19 on Ricoh engineers, service personnel or on-site Ricoh staff working at customer locations.  

Ricoh has invested heavily in creating a resilient and flexible infrastructure to support our ability to adapt to different working circumstances and we will make every effort to continue to deliver excellent service levels to our customers as the situation evolves.  Our employees are following World Health Organisation and local government guidance to ensure they are prioritising the welfare of themselves and those they come into contact with whilst they carry out their work.

Supplies and spare parts

Ricoh maintains a good inventory of spare parts and supplies.  We do not currently anticipate any disruption and Ricoh will continue to actively monitor and review this ongoing global situation.

Ricoh continues to receive daily shipments of spare parts.  We have also put in place contingency plans to address any potential shortage should our supply chain for spare parts become impacted.

Supply of new products

Ricoh maintains a good pipeline of new products and we do not currently anticipate any disruption to the order of new products.  We are working with customers on an individual basis to support the installation of new products as appropriate depending on local restrictions in place.

Supply of toner

The majority of our toner for all Ricoh printers is manufactured in Japan and bottled in the UK.  We maintain a good supply of all toners and continue to receive regular shipments.

Advice for customer regarding cleaning devices

Ricoh devices are similar to other electronic devices in your office. Please turn your device off before cleaning.  We recommend cleaning the outside covers and screens with a non-static lint free cloth. An antibacterial spray can be used with a non-static lint free cloth, but DO NOT spray directly on the device’s surfaces or components, as getting liquid inside the device can damage the internal components.

Ricoh facilities in China

The Ricoh Group has 17 subsidiaries in China ranging from those focused on R&D to design, production, sales and service. Following the notice of the Chinese and local governments, all the subsidiaries have resumed operation.

Ricoh Group Employees

The welfare of our employees is of paramount importance and we are taking every necessary precaution regarding reducing the spread of the virus.  Ricoh is a company with a wide global footprint and everywhere we operate, we have been closely following the guidance of the World Health Organisation and local governments to ensure we are acting responsibly and putting safety first. We will continue to follow the guidance from the appropriate country authorities to ensure a responsible approach is taken to all our activities.

As we continue to monitor the situation, if anything should change, we will provide an updated statement.

If you have any questions, please contact

|Om Ricoh|

Ricoh styrker den digitale arbejdsplads ved at tilbyde nyskabende teknologier og tjenester, der giver mennesker mulighed for at arbejde smartere. Ricoh har været kendt for brancheførende innovation i mere end 80 år og er i dag en global leverandør af dokumenthåndteringsløsninger, IT services, kommercielle og industrielle printløsninger, digitalkameraer og industrielle produkter.

Ricoh-koncernen har hovedkontor i Tokyo og driver virksomhed i mere end 200 lande og regioner. I regnskabsåret, der sluttede den 31.marts 2018, havde Ricoh en samlet omsætning på 2.063 mia. JPY (ca. 19,4 mia. USD).

Ricoh Danmark A/S har hovedkontor i Vallensbæk Strand og filialer i Aarhus og Kolding. Ricoh Danmark har eget landsdækkende servicenetværk samt en række specialiserede partnere over hele landet.

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Ricoh Danmark A/S
Delta Park 37
2665 Vallensbæk Strand
Tlf.: 70 10 67 68

Søren Krogh-Nielsen,
Country Manager
Tlf.: 25 57 69 21

Søren Steendahl,
Sales & Marketing Director
Tlf.: 29 29 61 91

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